Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Straight up Trees Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I contacted Dan Bourne to get a quote for the felling of a couple of conifers, a silver birch and the trimming and removal of two hedges and an overgrown Montana Clematis and I wanted to give the work to a local business if possible. Mr Bourne came and gave a very competitive quote for the work and was very knowledgeable and I decided to go with him. Mr Bourne turned up on time and started work. I was very impressed with Mr Bourne's professionalism, he was very polite, nothing was too much trouble and he cleared up and disposed of the debris. I was particularly impressed as the day Mr Bourne came to do the work it was raining, he was on his own, he had a lot of work to do and yet, he still came and got on with the work. I cannot recommend highly enough Straight Up Trees Ltd and Dan Bourne a rare jewel today. Excellent work, well done.
Lesley Williams - Beachy Head View.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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