Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Downeys Fish & Chips
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
My husband and I regularly visit your Roker Establishment and have always found the quality of the food to be excellent. However after visiting today 25th April 2018 at 1.45 pm we asked for a window seat as we could see there were three vacant tables and it was not busy. We were disappointed to be told the window seats were reserved for families and it was company policy that we could not sit there. We have never been told this on previous visits, although after some discussion we were allowed to sit there. We can well understand that during school holidays and at peak times such a policy makes sense. It would seem sensible to us that some discretion is appropriate in the circumstances that applied today. After all I thought the customer come first and feel disinclined to return there the high quality of the fish.
I await your comments
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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