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Name of business:
Stan's Pals Pet Deli
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I called in to see if they sold reptile food like morio worms, crickets and locusts.
I saw they had some morio worms but I wasn't going to be ripped they had the audacity to try to charge me £2.90 for 1 container of them everywhere else only charge £2.
I asked if they could reduce the price if I bought several of them. They completely ignored me kepted waiting then I ran out of patience .
What customer service I had was very poor and so slow I left the shop in annoying mood.
Very disappointed as a potential new customer.
Avoid this place if I was you
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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