Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Townsends Light Blue The Cycle Centre
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I previously had a review on here complaining about being let down by Townsends. This was written immediately after the initial event. I then emailed Townsends and explained my irritation. I got a swift reply. It turned out it was nobody’s fault, as it was caused by a computer glitch, which meant that I hadn’t been informed the bike could be collected. The owner of Townsends then drove from Ely to Cambridge (on New Year’s Eve) just so I could pick up the bike in time for the family member’s birthday. The bike had been very well serviced, at a more than reasonable price, and the owner of the business was a delight to deal with. So they go from 1 to 5 stars for going more than the extra mile. My other dealings with Townsends had all been problem free, so I’m more than happy to recommend them without reservation.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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