Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
Premier Taxis Kettering
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Very disappointing service - after an hour long wait -even though we was told it would’ve 10 mins maximum - pick up at Wicksteed Park going to The Royal hotel - we asked taxi driver if their was a chip shop in the town centre by our hotel - he said no - but would gradly take us - and then drop us at our hotel - what a complete scrambles took us to chip shop then drove us to some hotel in Kettering miles from ours ! The journey going was £5 the return journey cost us £15 and then we realised when we got back the chip shop was about 3 mins from our hotel- terrible service and a complete rip off - wouldn’t be using or recommending this taxi firm to anyone -
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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