Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I recently bought a box of Hobbs chocolates from the Butchers Hall in Tavistock market just outside of Plymouth. They looked colourful and very appetizing and the gent seemed very nice. They were a couple of pound more expensive than I would have expected to pay for handmade chocolates but I thought I would treat myself. He told me they would last a couple of weeks, so I ate some on Father's Day and to be honest I couldn't tell the difference between a few of the flavours, which was disappointing. I saved the rest until yesterday (1 week later) to share with my family. The cream centres had gone off, they smelled terrible and I have just put them in the bin. I have been buying nice chocolates for many years and none of them have ever gone off. What made them appear even worse was my daughter knows how much I love quality chocolates and she had bought me a box from Chococo in Exeter which meant I could compare them, they were cheaper, shinier and tasted amazing.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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