Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Raphael Cleaning Services
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Asked for a quote from Raphael to clean a 2 bedroom ground floor flat. After a bit of bartering we settled on a price for a deep clean and fully cleaned 3 carpets.
The deep clean included kitchen, cooker hubs, oven, fridge freezer, kitchen hood filter and inside the cupboards. Tiles in bathroom,all storage, bathroom including toilet seat , inside windows and Windows frames as well.
They arrived at 09:30 and left at 18:00 - 2 guys cleaned the entire flat and lifted everything from the beds to the settee - the whole house was cleaned very well!
They did forget to do the fridge freezer but all inside cupboards were cleaned.
Great job overall - thank you!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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