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Name of business:
G S G Plumbing & Heating
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Called to arrange a quote for a problem with my bathroom for Saturday. Seem very pleasant and accomodating on the phone.
I asked for reassurance he would definitely turn up. I'd had a nightmare the previous Saturday where I'd waited in all day for a plumber to come, only for them not to turn up, I explained. I didn't want to waste another Saturday I explained. He assured me he "wasn't like that," and we laughed about how unreliable some tradesmen could be.
Fast forward to Saturday. 1:30pm I sent a text asking if we were still on. No reply. Texted again at 2:30pm to ask that if he wasn't coming, please could he at least just let me know so I wasn't sat around waiting. No reply. So yeah.... wouldn't recommend!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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