Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Martin Brown Property Services
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Martin, ably assisted by Dave, have just undertaken a bathroom refurbishment, redecoration of hall, landing & stairs, bedroom and dining room - March / April 2018. My wife and I are very pleased with the whole experience. They turned up when they said they would, were prompt every day, worked hard, kept us informed, were keen to ensure that we were satisfied and cleared up after themselves at the end of each day. Martin gave excellent advice throughout and can turn his hand to most things and was unphased by any problems that arose. He has a policy of completing the current job before moving onto any job elsewhere. We would have no qualms about using him again and highly recommend him - especially if you are looking to refurbish a bathroom (Martin's speciality).
A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user
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option in the menu above and submit your request.
To proceed with your complaint in accordance with the Defamation Act, we will need specific
information from you in regards to the review you are reporting. You will be submitting a Notice of
Complaint to us.
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any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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