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Name of business:
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Review that you believe is false or otherwise defamatory:
This is a cowboy outfit run by Husam Edaan who calls himself Sam.
Check the Evening Standard for the article on him sticking everything. Even trading standards have prosecuted him.
He told the court that he didn't know that he was doing wrong sticking everything, everywhere yet he still continues to do so, vandalising doors, locks, letterboxes, windows, drainpipes and anything else that a sticker can go on.
Worst of all, he cannot do the job, although he will try and then he fouls it up and the client ends up calling a real locksmith. (by the way, he has failed his exam for the Master Locksmiths on nine attempts)
This cowboy brings disrepute to the industry and i am currently in the process of bringing a private prosecution against him through the small tracks claim of the County Court.
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A negative review is not something that can be reported, but it can be managed.
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Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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