Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Woodland Nook Boarding Cattery
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Our two beautiful Bengals have just spent the last week holidaying at Woodlandnook with Jane.
It was the first time we have used a cattery and understandably were slightly apprehensive when we began our search for local businesses in the area. Jane immediately put us at ease touring us around her wonderful hideaway holiday homes for cats - we were astonished at the high standards and immediately confirmed a booking.
Our babies have spent the past week in The Lodge fully kitted out with a double bed, blankets, heaters, flat screen TV and out door run with climbing frame/scratch post. Jane provided us with photos and updates through FB throughout our holiday. They have returned to us today full of their usual bundle of energy and love - like they have never been away!
We have already reserved dates with Jane for our next holiday in the new year.
Would recommend Woodlandnook to anyone :)
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
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the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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