Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Visited this shop in 2019 with my bridesmaids for some bridesmaid dress shopping. They were very helpful, friendly and not at all pushy (which I have found can sometimes be the case) The selection to chose from was huge, this especially great for us as my bridesmaids have complete opposite shapes!
Ordered two dresses of the same colour but different styles and was kept informed at every point of the process and on collection.
Unfortunately like many brides, due to covid we have had to postpone our wedding several times, and on the 4th attempt decided it wasn't worth it anymore and are trying to recoup costs through insurance. Stupidly I lost the receipt for the dresses and, on a slim hope, contacted the shop to see if they had a record from nearly 2 years earlier. Well my goodness, they were exceptionally kind, empathetic and helpful! A couple of days later, after promising to look I received a copy! Cant thank them enough!
'You my dear, will always be my customer'- Fairytale
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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