Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Terry Driving School
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Phillip has been amazing from day one, I started my driving in September and was a nervous driver. Phillip progressed me really quickly whilst building my confidence doing things one step at a time. He was always punctual and never a missed a single lesson and was always able to fit me in for lessons alongside my studying. He also gave helpful tips to my mom when I started driving privately with her which was a great help. Phillip is a great driving instructor who always put me at ease whilst driving, cracking a few jokes here that always put a smile on my face. Phillip remembered what progress we had made in previous lessons and made sure i knew how to improve my driving. I passed first time with Phillip and would 100% reccomed him.
Thank you so much, I definitely wouldnt have passed without his help.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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