Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Fleet Driver Training North East
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Instructor Paul communicated very well prior to the training day, making sure everything was ok and protection measures against Covid were implemented. Paul arrived on time and was very friendly. He gave a good description of what was to be expected for the day. Paul was very thorough with the training and was clear that he had a lot of experience and I felt it was definitely worth listening to what advice he had. Due to Paul’s friendly nature, it was easy to relax during the training and have a good, mostly funny conversation, while he also kept a professional eye on my driving. The only negative I have is not against the training, but it was difficult to hear and talk whilst driving with masks on and the windows down, especially on the motorway. But I fully understand this is for both parties safety.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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