Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
D M E Bath Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I can't recommend this company. We called on their services back when the weather was freezing and we had snow in Feb/Mar 18. We have only just had the boiler completed and the invoices sent over (Jul 18). This appears to be due to the company favoring the commercial side of the market, rather than residential and domestic repairs and installations. We were very much lower on their priority list and not given clear dates and times to work around. They were constantly on other bigger jobs. I would suggest finding an alternative company that can dedicate their time, be clear on when to expect them, to complete the installation and not leave it partly complete and to invoice you in a suitable amount of time. This job has taken the best part of 5 months, just to diagnose an old boiler as defunct and install a new boiler! I'm sure that other companies could achieve the same result in far less time.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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