Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Cat Scaffolding Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Here is a word for word e-mail communication. You be the judge whether you consider them to be good, helpful and polite.E-mail from CAT ScaffoldingDear RichardBudget cost for your scaffolding £995.00 + vatKind regards Carl A TaylorMy E-mail responseThank you kindlyCan you do any better?Profix whom are based 30 miles away can do it for £740+VAT plus permit fees with council.They were honest to say that a local dealer would almost certainly be cheaper. I was expecting to find £600 ish.....Your price is strong - Can you do any better?Thank you RichardE-mail from CAT ScaffoldingSorry noMy E-mail responseyou may wish to remove your price match promise from Yell.Not a positive experience dealing with you today.RichardE-mail from CAT scaffoldingLolFurther e-mail from CAT ScaffoldingFor your information Richard our price match promise refers to prices we feel are correct, it does not mean you can use it to try and get as cheap a price as you can possibly force out of people, your comment that it has not been a good experience is simply very childish, we decide our prices not our customers! Goodbye and good luck.---I certainly will not use their services and would not recommend them to anyone.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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