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Name of business:
Betty's Cafe Tea Rooms
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Yes, it's ridiculously expensive. If you just want a quick cup of coffee, there are many other coffee shops in York that will sort you out. However, if you want a long, leisurely cup of tea with the traditional sandwiches (crusts cut off, of course) and cakes, then Bettys is the place for you! I went for afternoon tea with a large group of friends, and it was the perfect place. We put on our pretty dresses, and very much enjoyed the whole experience. The food was wonderful - I had open-topped sandwiches that had considerably more filling than bread, the scones were fresh and came with plenty of jam and clotted cream, and delicious cakes which included a really yummy raspberry tart. We sat upstairs which was really light and airy, and we didn't feel like we were in a goldfish bowl at all. Someone was playing the piano at the end of the room, it took us a little while before we realised that they were playing Disney songs and songs from musicals! It made us smile, and we all thoroughly enjoyed the experience.
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A negative review is not something that can be reported, but it can be managed.
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Turning a negative review into positive
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Managing negative reviews
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Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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