Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Historic Crafts & Restoration
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I have only given this a four star rating because I haven't had any work carried out as yet. But after a couple of days thinking about it I will get Vicky to refinish an oak table top that was damaged in transit. She came to see if anything could be done and gave me some free good advice without pushing me into the more drastic complete refinishing. I tried her advice, but I being a fuss pot I have decided to go the full hog and have it fully refinished as I said above. So, Vicky, if you read this review, thank you for your honesty, and expect a phone call from me after the bank holiday to set up a time. I may even pop in to your workshop if it is open to the public. I will definitely come back to review your work once it has been done. Regards Keith from Newport.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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