Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
This business is no longer on Yell
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I very much enjoyed my visit to Aroma. The staff were friendly and very efficient - you use a different plate each time you return to the buffet, and the plates were often whisked away without anyone at my table noticing! The trays of food were clearly labelled, which makes it nice and easy for people with dietary requirements or allergies. The selection of food was excellent - there was plenty of choice for both meat-eaters and vegetarians. The restaurant was very clean and tidy, and the staff looked very smart.My favourite part though has got to be the puddings - lots of fresh fruit, jelly, profiteroles and a chocolate fountain. The only slight downside is that the drinks are rather pricey, but everyone in my party felt that they got their money's worth out of the food, so it was fine.Will definitely be returning!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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