Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Sadly of the two costumes I took to be dry-cleaned, one of them got damaged. It came back with frayed ribbons and tatty looking crumpled white linen fabric at the front. While i understood the risk of taking a costume to get dry cleaned, with multiple types of fabric, I was disappointed with the outcome. The owner was full of reassurances beforehand, but then took no responsibility afterwards. She had told me on the phone prior to coming in that everything had turned out nicely, but this was not the case upon seeing them. Anyone looking at the costume in question would see it looked a bit tatty and worse for wear. We now need to spend money to get it repaired. The owner could help customer relations by being fully honest and taking responsibility for the damage caused by the dry cleaning process.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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