Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I hate writing reviews like this- but after months of thinking , I cannot ignore it in good conscience .
Themes Inc do have amazing stock and are said to be a great company but our time was not.
We were going to have our wedding reception in Glastonbury, but due to the pandemic, forced to Cancel by the owners of those businesses . This meant I also had the horrible task of cancelling my themes order.
When I spoke to the owner ,he was not happy ( understandably) but when he replied with ‘ why should my business take a hit because you’ve cancelled’ - was a step too far .
We did not want to cancel , but were forced to by government legislation due to the pandemic .
As a gesture of good will he refunded a percentage of what we paid but kept some for himself saying quote ‘ I’ve already done some work getting things ready.’
So PLEASE get wedding insurance when dealing with companies like this - not every company will honour the governments legislation on covid cancellations.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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