Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
This business is no longer on Yell
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Love this place - cannot recommend it enough!! I was visiting Norwich for the day, and was in need of tea and a spot of lunch. I was pleased to find out that it was a vegetarian cafe - I very much enjoyed the novelty of being able to eat everything on the menu. I chose a hummous, avocado and salad sandwich, which was as big as my head. It was delicious, and had probably more filling than bread, which I think is always a good thing in a sandwich. The guy who was working there was extremely friendly and helpful, and didn't seem to mind when we borrowed something from their extensive board game collection and settled ourselves in for the afternoon. It was a lovely cosy place - perfect for meeting friends for a chat, sitting quietly with a book, or playing board games with a group of friends. Everything was reasonably priced (In the end we got six cups of tea, three massive sandwiches and a very large piece of cake for £17, which was much cheaper than the chain coffee shops), and I will definitely be returning when I'm next in the area.
A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user
fails to validate their feedback with us. A Notice of Complaint is only required where you believe the
review contains defamatory content. To report a review for any other reason, please select any other
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To proceed with your complaint in accordance with the Defamation Act, we will need specific
information from you in regards to the review you are reporting. You will be submitting a Notice of
Complaint to us.
Warning: Please carefully consider the fact before making a claim (and take legal advice, if no doubt), as
any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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