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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
This was the first Wagamama I've been in that's been upstairs- the others have all been in basements! The inside was light and airy, with convenient coat hooks everywhere. I went on a Sunday afternoon, and it was pretty quiet. There were a couple of other groups there, but my group of five had a lot of room to spread out. The waitress was cheerful and friendly - she suggested tricks to try with the chopsticks, mainly I suspect so she could laugh at us ;) The food was brought quickly and was very hot. I very much appreciated the fork and spoon that came with mine - I wasn't sure how I was going to eat curry with a spoon! Everyone enjoyed their food - it was nicely spicy but not too much, and it was extremely filling. The portions are very generous - even the two boys in the group with famous bottomless-pit tummies were full, and couldn't manage pudding.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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