Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Shobie Hair & Wig Specialists
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I had a three big surprises when I ventured into top hairdressers Shobie Lee's pleasant Kentish garden. SURPRISE NUMBER ONE: among the flower beds and rolling lawn, a brand new, state of the art salon had suddenly blossomed.
SURPRISE NUMBER TWO: I went into the stylishly-equiped salon sporting my usual shaggy, wind swept locks, and came out shortly afterwards with a carefully fashioned trim, created by Shobie. Suddenly, it felt more like Mayfair than Knockholt.
SURPRISE NUMBER 3: came when my balding, middle aged friend emerged, after a preparatory visit or two, sporting a full head of hair and looking twenty years younger. He couldn't stop beaming at the miracle Shobie had expertly created.
Shobie, who is still busy doing her usual women's fashionable hairdressing and an expert colourist, is also specialising in realistic looking hairpieces and wigs. She is brilliant at giving a service, including expert advice to clients who lose their hair due to medical reasons.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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