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Name of business:
Pink Lane Bakery
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
They mis-sold bread as wholemeal sourdough when it it's made with white flower and added yeast. They did this on two occasions with my family and didn't even apologise.
Appended text following reply from business: Still no apology. Your staff don't know what they are selling. My wife bought your bread and she asked them if it was wholemeal sourdough and they said yes. I called to check and your staff affirmed that what she bought was wholemeal sourdough. A few days later she went to buy more and they told her what she'd bought wasn't wholemeal sourdough but another one was. She was upset because we take care with what we feed our family, but she trusted them and bought the second loaf. I called again because it looked like white, and they said you don't sell any wholemeal sourdough bread except the rye. The lady said it's not completely wholemeal and not completely sourdough. This suggests there is yeast. I think it'd be better to retrain your staff than pretend there's no problem.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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