Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
The Harwood Arms
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Having read all of the glowing reviews we made a special visit with some friends (we are the informal Fulham Dining Club) last Saturday evening. Having failed to make a booking either by telephone (engaged/or voice mail full) or on-line (faulty website) a personal visit was necessary just to make a reservation.Our unanimous general impression from of our dinner here last Saturday evening was that although the service was friendly it was distinctly amateur. We ordered only one starter and it was an hour before our main course arrived without any explanation or apology for the delay.The menu was a distinct disappointment as we had been looking forward to a varied selection of game specialities for which we understood they are renown. Furthermore we were not informed of any special dishes which we only discovered after our meal listed on a blackboard near the toilets.The food was generally unexceptional compared with the fare at The White Horse nearby and other selective restaurants in the vicinity. We did enquire if the head chef was actually in situ and were told that he was indeed in the kitchen.The draught ale was well kept but the house red which we ordered (at £15.50 bottle) was below the standard that we would have expected in this sort of establishment.We made our feelings known to the waitress who asked if we would be prepared to give them another chance on a further visit which we may consider provided it is easier to make a reservation!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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