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Name of business:
National Coach Network Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
The booking process was very simple, and even when we had to adjust the number of people travelling, SMC even suggested a smaller vehicle that may have fitted our needs better. Reminder emails were sent regularly.
Our driver, Dave, was great. He arrived about 10 minutes earlier than the agreed arrival time, which was no problem at all, and helped us to put our luggage into the minibus.
I didn’t travel in the minibus (but my wife and some friends did). And I have it on good authority that even though one of our friends was trying to wind up Dave as much as possible (in a friendly way ;-) he did give a little in return but was very professional throughout! :-)
Everyone who travelled in the minibus commented on how good a driver Dave was, a very professional and responsible driver. Also looking after his passengers, asking if anyone needed any rest stops occasionally.
A highly recommended coach hire company.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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