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Review to be reported: A new member of the elite of gastropubs
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Name of business: The Harwood Arms

Yell.com page on which the listing is the subject of your complaint: https://www.yell.com/biz/the-harwood-arms-london-2528777

Review that you believe is false or otherwise defamatory: I have been to The Harwood Arms three times since it opened its doors in a little corner of gentrified Fulham between Seagrave Road and North End Road. After every meal I conclude that this extraordinary “gastro pub “ seems to get better.

The Harwood Arms is a joint venture between Brett Graham of the excellent Ledbury, Mike Robinson of the superb Pot Kiln in Berkshire and top publican Edwin Vaux .

The décor is classic fine gastropub with stripped woods, bare tables and pale pastel coloured walls. There are some points of difference namely the wonderful Sophie Conran crockery and rustic Hessian napkins.

Chef Stephen Williams is a true artist with fresh, seasonal British produce much of it from the same suppliers to the Pot Kiln. Stephen has worked not only at The Ledbury but also Coach & Horses and my favourite gastropub Anchor & Hope. At The Harwood Arms he has the opportunity to work with superb game, seafood and fruit and vegetables.

The cooking here is truly outstanding with very British, bar snacks, weekday and week end menus that usually include five starters, five man courses and five deserts supplemented by some blackboard specials.

My only real quibble is the very poorly selected wine list that has too many average New World wines and is generally unimaginative. Food this good deserves a much better wine list.

On Sunday 21st, Father’s Day whilst Mrs Gastro was completing the London to Brighton charity bike ride I took my mother and two sons for a late Sunday Lunch to The Harwood Arms.

The food was superb and we received excellent service from Charlotte Levi whilst Stephen and Alistair worked their magic in the kitchen.

We ate (* what I had):

To start

*Salad of Warwickshire Asparagus with roasted hazelnuts, radishes and salad cream.
Chilled courgette and basil soup with warm cheddar cheese straws.
Soft boiled pheasant eggs with field mushrooms and coarse celery salt.
Poached salmon with broken eggs, wild herbs and toast.

To follow

*Slow roast old spot pork belly with celeriac puree, marjoram and gooseberry chutney.
Braised shoulder of lamb with lovage, peas and grain mustard crumbs x2
Stuffed leg of chicken glazed in mead with pink fur apple potatoes, broad beans and bread sauce.
Crisp potatoes with garlic butter for the table.
To Finish

Bowl of warm lemon curd and sherbet doughnuts with whipped cream and heather honey
Rhubarb bakewell tart with vanilla ice cream
English strawberries with elderflower jelly and sour cream sorbet
Eaton Mess made with gooseberries and gooseberry jelly.

Everything was truly outstanding and beautifully presented and executed. Flavour combinations were subtle and worked very well and the quality of the ingredients was obvious.

I thought both the courgette soup and pheasant egg/field mushroom starters were outstanding as were the lamb and pork mains.

My Rhubarb bakewell tart even surpassed my (previous) favourite version at the Anchor and Hope and the homemade ice vanilla ice cream served with it was sublime. My seven-year-old son is still talking about his mini sherbet doughnuts 24 hours after the meal.

With starters and puds below £7 and main courses rarely above £16 The Harwood Arms is not only producing great food but amazing value too.

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Negative reviews

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  • 1

    Where a mistake has taken place

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  • 2

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Examples of responding to negative reviews

Poor service
2
Needed to change to a combi boiler and fit new radiators, Originally very good and work completed in time but had a leak straight after that damaged ceiling,leak was fixed promptly but nothing done about the water damage, then another leak caused loss of water pressure and more ceiling damage, called J Wilson but they were on holiday, so had to get another heating engineer in at cost to myself, leak was fixed and extra pipe work removed that should have been taken out originally, was advised by engineer that excess legs of pipes cause stagnate water which can cause legionaries disease so should of been cut right back but this was left half way across the length of the loft, I have been waiting since the 8th of May to have radiators bled after all the leaks and to sort out ceiling damage with promises of getting in touch soon but never heard back and feel like it’s pointless contacting them again as I’ve called, texted and emailed but no one does anything about it
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
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This company is a joke to say the least
1
Don’t even bother ordering from this online store, as you will be wasting your time, energy and money, as they do not deliver on both the products and customer service.

I’ve ordered a Stihl Backpack blower, on the Wednesday 11 Jan (expecting my item to be shipped out the following day), only having to call up numerous times on the Friday (When I was supposed to have received my items, since they claim they do next day delivery), and be told that they didn’t only have the stock in the first place, but also were too complacent to have let me know in the first place.
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
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