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Name of business: The Harwood Arms

Yell.com page on which the listing is the subject of your complaint: https://www.yell.com/biz/the-harwood-arms-london-2528777

Review that you believe is false or otherwise defamatory: Tucked a safe distance behind Fulham Broadway, is a pub that serves outstanding food, that goes by the name of the Harwood Arms. It's reputation for serving the Capital's finest scotch egg was enough bait to lure me in from South of the river. Lizzie, Chris and Helen tipped me off about these eggy bundles of joy, so I pre-ordered some when I reserved our table. Just to make sure!

From the moment we arrived, we felt at home. The service was slick and the surroundings were smart but relaxed. The Harwood Arms strikes a great balance between creating the warm atmosphere of a pub, but with the overall style and professionalism of a restaurant. The Holy Grail for any gastropub. Given that the mantra of the Harwood Arms is to bring the country to the city it is no wonder that 3 country bumpkins living in London liked it so much!

We tucked into our venison scotch egg like hyenas at Easter who'd given up eating deer Lent. Yolk dripped across my face and slurped over my hands as I failed to put into words just how amazing that moment was. Cowie and my Sister were equally impressed. So much so that I only got a sixth of a Scotch egg! I mopped up the remains with some of the best bread I've gobbled down in ages.

My starter picked up from where the pre-starter had left off. A wooden platter of soft boiled pheasant eggs served on toast with mushrooms had me yelping in appreciation. The crunchy toast and earthy mushrooms were a perfect match. I loved it, but on reflection, it could have done with a bit of sharpness to balance the mellow glossiness.

Poached salmon was rudely pink and criminally tasty. Almost ripe with flavour. It was impossibly attractive and just as tasty.

Spurred on by the joy of our earlier scotch egg, my sister followed this up with a limited edition, black pudding scotch egg that was served with some cold asparagus that was supposed to be hot. But, when the black pudding scotch egg is this good, they could have served it with a used condom and I'd have been happy!

Having wowed us with the starters, we were worried the kitchen would struggle to outdo itself with the mains. But we needn't have been. My grilled deer with bay, garlic potatoes and horseradish and beetroot spread was a dish that I'd happily have every day of the week. The meat was soft, charred and punctuated by the deicate flavour of bay that it had been skewered with. The beetroot and horseradish sauce was so good that Cowie annexed it to go with her cod! Garlic potatoes were upstaged dramatically.

Cowie's cod was delicious. Topped with potted shrimp and some garnished with sea greens it couldn't have been a lot better. But I just hope it was sourced from somewhere that isn't running out of cod.

My sister devoured her ray like there was no tomorrow. My little mouthful was far more citrus than I was expecting. Which was no bad thing. The only criticism would be the size of the portion. But then again none of us left feeling hungry and we couldn't find room for dessert!

The Harwood Arms is a top class gastropub, serving the sort of menu where you'd happily eat everything on it 7 days a week. The menu doesn't just pay lip service to seasonality and provenance, it genuinely lives and breathes it as you'll see by the way the menu changes when their larder AKA the countryside is having a glut. Look out for signal crayfish hitting their menu soon for instance. When you visit, which you must, just make sure you don't miss out on the scotch eggs. They are worthy of an entire page in the Dorling Kindersley Guide to London.

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Poor service
2
Needed to change to a combi boiler and fit new radiators, Originally very good and work completed in time but had a leak straight after that damaged ceiling,leak was fixed promptly but nothing done about the water damage, then another leak caused loss of water pressure and more ceiling damage, called J Wilson but they were on holiday, so had to get another heating engineer in at cost to myself, leak was fixed and extra pipe work removed that should have been taken out originally, was advised by engineer that excess legs of pipes cause stagnate water which can cause legionaries disease so should of been cut right back but this was left half way across the length of the loft, I have been waiting since the 8th of May to have radiators bled after all the leaks and to sort out ceiling damage with promises of getting in touch soon but never heard back and feel like it’s pointless contacting them again as I’ve called, texted and emailed but no one does anything about it
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
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This company is a joke to say the least
1
Don’t even bother ordering from this online store, as you will be wasting your time, energy and money, as they do not deliver on both the products and customer service.

I’ve ordered a Stihl Backpack blower, on the Wednesday 11 Jan (expecting my item to be shipped out the following day), only having to call up numerous times on the Friday (When I was supposed to have received my items, since they claim they do next day delivery), and be told that they didn’t only have the stock in the first place, but also were too complacent to have let me know in the first place.
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
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