Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I sent my Granddaughter to Carol, with a view to Grammar School admission, even though it was fairly obvious from the beginning that she was not really Grammar School material; she failed the exam by 10%. However, I wanted to teach her 'academic rigor', so persevered with the tuition for a full 12 months. Considering her 'chaotic' home life, and the fact that she was up to 11 months younger than many of the other candidates, her weekends and holidays are always spent with us, so we taught her 'middle class values', making her more ambitious than her many siblings. Layla was offered a place at Our Lady's Catholic College, even though the family is not Catholic. On her first day at the school, she was placed into the top sets for all subjects. Thanks Carol; a great result.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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