Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
S M Tool Hire
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I booked a pallet truck on Wednesday for the following weekend. on Saturday morning, staff was surprised even though was registered on their book. Pallet truck was out some was given a "second" one which according to them was in working condition but only not lifting as high as it should! Eventually, it appeared the cylinder was leaking hence useless. On Monday morning, staff not surprised but charged regardless. 2 weeks trying to get hold of somebody - staff with very unprofessional manners in Upton branch - did not get anywhere. Lost of time and money! To avoid absolutely!
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Complaint to us.
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any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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