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Name of business:
A & S Plumbing & Heating
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Called Adrian to discuss repairs to our old shower cubicle. His honesty about the level of work required was extremely welcome and he explained his reasoning to us in language we understood.
The work to totally remove the shower cubicle, re-tile it and fit a new rainfall shower was done promptly, professionally and to an excellent standard - we couldn't be happier with the finished product.
The cost was also very fair in comparison to other quotes received and even where additional costs were incurred during the work, Adrian explained these fully and they were reasonable.
Then, on Christmas Eve, Adrian also helped us out massively by attending an elderly relative's home to sort a boiler that had stopped working. He said he'd be there and as good as his word he was, sorted the problem quickly and again charged a very reasonable and fair price.
Would recommend to anyone.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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