Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
S G M Towing
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
My detachable towbar would not engage to the car and had only been recently fitted by another Company and we were going away for our first trip this year. The towbar Company who fitted it and were unavailable. So I called SGM towing for advice as they were Whitter agents, the young lady told me to call down and they would have a look. I did just that and she called a Gentleman from the workshop to take a look. He could not arm it in the shop and took it to the workshop. Soon returning with it fixed and even put it on the car and took it off and on. All done asked how much and he said no charge enjoy your break. I am so grateful to them it was our first trip out in the caravan which we bought a week before 3 month lockdown and November after out 2 week lockdown was our last chance to use our new van. I am so grateful to them and calming saying dont worry you will get away. I would give them 10 stars if I could. Thank you.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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