Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
CMC Motorcycles South Wales
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
This is because
of the way in which Newport CMC treated my grandson and I with regard to his motorbike.
We phoned Newport CMC to ask about repair to a Yamaha Fazer and gave them the registration. They said to bring it down but I had to arrange for someone to drive it to Newport because my grandson has just had a big op and can’t drive it yet.
We brought it down to Newport (about 20 miles) and left it with CMC on Sunday.
On Monday they phoned my grandson to say that they don’t work on bikes that are over 10 years old (company policy)
If this is the case, Why did they tell us to bring it down when they knew that the bike was over 10 years old? And why can’t they work on older bikes? Are they that useless?
They wasted our time and money by what they did and we warn all other bikers of how they treated us.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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