Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
Woodland Nook Boarding Cattery
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
We've used Jane's cattery services at least twenty times over ten years. Our cats came from Jane's rescue centre. We were so overwhelming impressed by the quality of care provided at both Woodland Nook and her original cattery, Top Cat 'n' Tails, that we've used them ever since, despite being thirty minutes away! No where else have we found such a caring cattery team.
When booked up, we've had to resort to alternative catteries; but none matches the care and security Jane's provide.
We're extremely particular about where and with whom we leave our cats. We've had several less than satisfactory experiences elsewhere, but would struggle to fault Jane's catteries or the effort Jane and her team, put into looking after animals in their care.
Woodland Nook is exceptional: Secure, comfortable rooms, homely and stimulating environments. We love their attention to detail and good documentation - it's so reassuring. Knowing our cats are safe and happy, ensures we have a great holiday too!!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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