Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
This business is no longer on Yell
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I had appt for my roots normally I'm a golden blonde colour. When finished both owners agreed it looked "lovely" but the truth was that the tint used changed my hair to a dull mousy blond. I waited a few days to wash it, no difference then washed again so went in person to have a chat. Only the other owner Jamie was in, we had a chat and she agreed it would be corrected by original woman in 2 days when less busy. I clarified there wouldn't be any problem and she agreed my hair would be lightened but by woman who did it originally (reasonable)I'm skipping the ridiculous patronising conversation on arrival but was told first "you'll have to be charged again"
"nothing wrong with the actual colour"
"you should have said you were unhappy at the time" blah blah A rehearsed speech done deliberately to unnerve me like a child being "scolded" and I quickly realised I was not only being charged again but being reprimanded in the process. Two words spring to mind - deceitful and pompous
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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