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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Pinocchio's has an absolutely charming decor and is conveniently located within walking distance of Central Station. The staff is friendly, if a bit slow and incoherent.Unfortunately, that is pretty much the sum total of all of the good points of the restaurant. The service was slow (we went on a Saturday and when they sat us in the back of the restaurant they "joked" that they might forget us if we didn't shout) and the food was just...not very good. I had the calzone and the dough was dreadfully salty. My dinner companion had the completely uninspired gnocchi. The dessert menu came to us with the warning that two of the six dishes weren't available. Everything else was ready-made icecream dishes. We decided to skip out without a sweet--which definitely indicates how little hope we had for a nice finish.The murals were well worth the visit. But the food--as reasonably priced as it was--was not worth the cost. I would not go again.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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