Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
It was February and very stormy, me and my friends had just finished in Kaspas down the road. The wind was getting stronger and the lampposts were starting to sway violently, so we decided to take shelter in Debanhams. We still had some milkshakes with us from kaspas and maybe that was frowned upon there, but no one said anything. I think the workers were afraid of us bunch of teens stealing anything there so they kept a close eye on us, it felt awkward and rather weird. They didn't trust us at all!! We went upstairs to go to the toilets and there was an art place up top next to them and so we took a look around and took some pictures, but there were two workers there who were chatting and staring. It was very obvious they were talking about us. It made us feel uncomfortable and put all of our moods down. The toilets were basic and served its purpose, and was the only place where there weren't eyes on us at all times. We proceeded out and they slammed the door as we left. Very rude!!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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