Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Greenwood Veterinary Clinic Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Mr Wood is an excellent vet who is sensitive to owners and animals alike.
We have been a customer of his for 20+ years and he has seen many of our cats come...and go :(
When there was the Greenwood chain the main hospital was in Uxbridge - and our cat was there and it was clear he wasn't going to make it. Mr Wood drove over and gave him his final treatment - it meant so much to us, regardless of how sad it was.
I have had to use Goddards in an emergency unfortunately - and their prices are frightening ; maybe 2 to 4 times what you would expect at Greenwood's. More interested in the money than anything else - the receptionists are well versed in swiping credit cards etc before any attention is given to any animal in an emergency. And when you do get any treatment they use tricks like only administering 24 hours worth of antibiotics, whilst charging you for what another centre would charge for a 2 week course.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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