Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
N B Kingston
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I have a lot of experience in having my nails done at various salons, and I take pride in keeping my nails in good shape. Due to my usual salon being closed early, I booked at Nails Boutique. I was greeted by very friendly staff, but my nails were pretty much tortured by the technician.
I had had a Shellac Manicure 3 weeks previously, so my cuticles and surrounding skin were not in a particularly bad way. However my cuticles (or what I had of them) were pushed back with such force it made me wince. My skin around my nails was also pulled at way too much than what was necessary - so I ended up with live skin being cut at - and quite a bit of blood!
At first I didn't mind too much, as I know that using these instruments can accidentally cut at the skin - however a good 5 days on and i still have large sores around my nails. I have written a review, because there are certainly much better salons to go to with more experienced staff and in hindsight I wish I had gone elsewhere.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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