Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Local Boiler Expert, Fast & Reliable
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
This company is an absolute rip off. The lady I spoke to over the phone firstly didn't make it clear that the £129 per hour didn't include VAT or parts. I'm waiting for customer services to send me a recording of our phone call at the moment. The guy that came fixed the problem we called him out for but left with another problem. We had no hot water working around the house so the diaphragm on the boiler was replaced which fixed it, however whenever hot water is needed the heating would come on too. He then said the boiler seems to be too old to repair. Why couldn't he decide that before he started the work as now I've been set back £400 with a boiler that's still playing up. To top it off he knocked over our baby safety gate at the bottom of the stairs! Won't be using these guys again for sure.
A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user
fails to validate their feedback with us. A Notice of Complaint is only required where you believe the
review contains defamatory content. To report a review for any other reason, please select any other
option in the menu above and submit your request.
To proceed with your complaint in accordance with the Defamation Act, we will need specific
information from you in regards to the review you are reporting. You will be submitting a Notice of
Complaint to us.
Warning: Please carefully consider the fact before making a claim (and take legal advice, if no doubt), as
any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
Manage your reviews on the go 24/7 with our `Yell for Business` customer app, available on iPhone and Android.