Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Woodland Nook Boarding Cattery
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
The welcome, exceptional rooms, facilities and genuine love and care Jane gives our cats mean that we would never consider using anywhere else. Infact, we always check availability before booking our holidays. The cats' holiday comes first! Recently, our 2 young cats stayed with her for 16 days, their longest period yet. One of our cats is very nervous and I was worried how he would be being away from home for so long. During our holiday, it was very reassuring to receive regular pictures and updates and see both cats were having a lovely time. When we went to pick them up, both cats looked great, happy and relaxed. They settled really quickly at home and our nervous cat actually seems more confident!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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