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Review to be reported: DIY Builder who will not take responsibility for poor workman ship
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Name of business: CW Renovations

Yell.com page on which the listing is the subject of your complaint: https://www.yell.com/biz/cw-renovations-rotherham-9710196

Review that you believe is false or otherwise defamatory: Nightmare from the start walked off the job due to them not liking the fact I raised issues. Chris is hardly around. Cheap tacky products used. I have a 'new bathroom' that still has issues, damaged vanity unit, shoddy tiling near the door, leaking shower tray. Kitchen that is 'brand new' but looks like it is second hand and old! All damaged, chips on units, chips in carcasses, scratches on products. - why would you even fit a kitchen that every unit has damage to. Wardrobes that was not fit for purpose and needed to be taken out. Wardrobes that are again cheap and tacky can not image them lasting more than a couple of years. Decking that was ripped out and left unsafe, and tried 'scamming' me with a heavy duty weed sheet when a cheap one was fitted. - only rectified when challenged. Skirts and archs with massive gaps. Communication is poor, stay clear and find someone else. Check google for pictures. Do doubt will find excuses here.

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  • 1

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  • 2

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Examples of responding to negative reviews

Poor service
2
Needed to change to a combi boiler and fit new radiators, Originally very good and work completed in time but had a leak straight after that damaged ceiling,leak was fixed promptly but nothing done about the water damage, then another leak caused loss of water pressure and more ceiling damage, called J Wilson but they were on holiday, so had to get another heating engineer in at cost to myself, leak was fixed and extra pipe work removed that should have been taken out originally, was advised by engineer that excess legs of pipes cause stagnate water which can cause legionaries disease so should of been cut right back but this was left half way across the length of the loft, I have been waiting since the 8th of May to have radiators bled after all the leaks and to sort out ceiling damage with promises of getting in touch soon but never heard back and feel like it’s pointless contacting them again as I’ve called, texted and emailed but no one does anything about it
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
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This company is a joke to say the least
1
Don’t even bother ordering from this online store, as you will be wasting your time, energy and money, as they do not deliver on both the products and customer service.

I’ve ordered a Stihl Backpack blower, on the Wednesday 11 Jan (expecting my item to be shipped out the following day), only having to call up numerous times on the Friday (When I was supposed to have received my items, since they claim they do next day delivery), and be told that they didn’t only have the stock in the first place, but also were too complacent to have let me know in the first place.
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
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69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*

*Critical Research 2017

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