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Review that you believe is false or otherwise defamatory:
I arrived for a 2.30pm appointment to have my nails done on 13.10.16 and was asked to take a seat. Finally at 2.45pm I got up and left. I was not stopped and asked why I was leaving. The whole time I sat waiting there was a chap at the desk. I was offered no update or even an excuss as to why 15 minutes later I had been left sitting. At 2.52pm a voice message was left on my phone with an apology, but no explanation as to why I had been left sitting or why I had had no update.
I understand that the girl who was to do my nails could have been busy elsewhere, but good customer service dictates that you keep you customer informed if this is the case.
This was my 1st visit to Vintage Violet and it will most definately be my last. Not a professional way to treat any customer.
I gave 1 star as I needed to in order to post this review, otherwise it would have been none.
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A negative review is not something that can be reported, but it can be managed.
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Turning a negative review into positive
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Managing negative reviews
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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