Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Independent Building Advisory Service NI
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
It turned out that I was too far outside Clive's operational area for it to be feasible for him to physically carry out a building survey that I felt I needed to be done for a problem with dampness. Despite that, Clive still offered to help me with an analysis of the problem, and advice over, the phone. It is rare to find a businessman as considerate and decent as that, and I was more than pleased to accept his offer.
And I was very impressed with all he told me. Unlike a lot of professionals who are inclined to talk-up a problem, Clive assured me that the problem I had described was quite a common one and not atall serious. At the end of the call, I asked him what I owed him for his time and his expertise but he declined any payment in the circumstances.
It was clear that this is a man who is not only knowledgeable about his field of work but is also kind, fair and thoroughly decent in his dealings with people. And a nice man to speak with too. I would highly recommend Clive
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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