Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Good Wood Flooring
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Dell recently fitted laminate flooring in a room in my house. I can only confirm and repeat what everyone else has said in the other reviews on here!
When he came to do the estimate, I immediately felt he was a proper professional who knows what he’s doing and with that, he is a genuine and friendly person.
His experience in the industry means he can see well in advance where the ‘problem’ areas may be and what additional things will need to be done . e.g. adjustment of door, dealing with radiator pipes.
He worked hard to get the room finished within a day and was an extremely considerate worker - no tidying up necessary on my part.
I highly recommend using Dell - he is very attentive to detail and takes great pride in the finished product.
The room looks fantastic - Thank you Dell!
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We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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