Make sure you’re hiring great local carpenters and joiners by asking these questions in your early conversations:
The first thing you should establish is whether the carpenter or joiner you’re considering has experience with the type of work you need provided. If they say they have, get them to show samples of their work.
If a joiner or carpenter is unwilling or unable to provide a portfolio, that’s a worrying sign. To avoid a cowboy, it’s best to find another professional who can prove they're adept in their woodworking vocation.
Not all carpenters and joiners have professional qualifications – they are not legally required to be licensed. With that said, there’s no harm in asking what their qualifications are and for proof of those qualifications.
If the professionals you’re speaking to don’t have any formal qualifications, you can always move on to those that do. If you’re not bothered about a lack of formal qualifications, make sure you see their previous work before contracting them for your project.
While a portfolio showcasing a carpenter or joiner’s previous work holds real value, it’s no substitute for speaking to some of their former clients. This won’t just confirm that they actually carried out the work but will give you insights into how they behave with clients, too.
Needless to say, it’s a worrying sign if professionals are unwilling or unable to provide references since this suggests they might be hiding something. If no references are available or contactable, you might be better off choosing another carpentry or joinery service.
There are many different ways to pay tradespeople, and it might be that your preferred carpenter or joiner likes a payment method that doesn’t work for you. Make sure you ask about how they expect to be paid, and when they would require that payment.
It’s possible that, for larger projects, you’ll need to pay a deposit for the work before it starts. If they expect a deposit, it shouldn’t be more than 25% of the total cost – and that’s on the higher end as it is. Of course, in many cases, no deposit is expected at all.
The scope of work you agree upon with carpenters and joiners should include any and all costs associated with the project. That means labour, materials, and any change or cancellation costs. Make sure you get confirmation from them that no further costs are going to crop up unexpectedly.
If they’re unwilling to confirm this, there’s a good chance that they’ll push you for more money at some point during the project. You can avoid this issue by only hiring a carpenter or joiner who is transparent about their prices.
While project costs are important, there are other things worth considering – like how long it’ll take to complete the work. You need to have a clear idea of when they’ll be finished with your project – a firm deadline is best – or it could drag on endlessly.
When carpenters or joiners are unwilling to commit to specific dates, it suggests that they’re not prioritising you and your project. Move on to professionals who have a better grasp of when they’ll be able to help you.
Most carpentry and joinery projects run smoothly, delivering the desired results at the agreed-upon time. Nevertheless, things can go wrong – and you need to know how your carpenter or joiner will react when that happens.
Ask whether they offer warranties or guarantees for their work, in case flaws or defects become apparent during or after the project. Most professionals offer some form of guarantee, but that isn’t always the case – if they don’t provide anything, it might be better to choose another service.
If there’s messy carpentry work taking place in your home, there could be sawdust and other waste materials left over. Many carpenters will handle cleanup on your behalf, but that isn’t guaranteed. You should always ask beforehand whether cleanup is included in their service.
Whether or not they include cleanup, you should also ask about what they’ll do to limit mess, damage, and disruption to your property during the fitting work. This will give you an insight into their attitude towards customer service, as much as anything else.
While verbal promises might be enough for some people, it’s best to get a written contract that lays out – in real detail – what your agreement is. Contracts usually include a wide range of project conditions that address every question.
You’ll want a detailed description of the work, payment terms (including itemised costs, payment dates, and deposit requirements), delivery dates, guarantees and warranties, permit requirements, insurance details, and change and cancellation conditions.
More detailed contracts like these are most common for larger projects, but you can get a less built-out contract in place for smaller projects, too.
If your chosen carpenter or joiner causes damage to your property or even to you, you could be owed compensation. Public liability insurance means that should any accidents happen, you’ll be compensated when the professional is legally liable.
Make sure to ask about whether they have public liability insurance before hiring anyone. If they’re not using public liability insurance, the prudent course of action is moving ahead with other reputable carpenters and joiners.