Electrics are hugely important for any property, and you can never take electrical safety too seriously. Accordingly, you need to do everything you can to hire the best local electricians and electrical contractors. Here are the questions to keep in mind when you're next hiring.
You should always ask electricians about their formal training and current certifications. While there are many routes to becoming an electrician, fully qualified electricians must pass the Achievement Measurement 2 (AM2) assessment to prove their practical skills.
You can ask for evidence of their qualifications and formal training, and verify the details they supply with the issuing body who assessed them. If they're unwilling or unable to supply proof of their certifications, stop considering them and move onto professionals who can deliver evidence.
Take a moment to ask electricians whether they're registered or accredited by any well-known bodies that uphold electrical safety standards or work quality. If they're not registered, it does not necessarily mean they're unqualified or unsafe to use, but it means you're taking a risk.
While it isn't a legal requirement, most reputable electricians take the time to register with the National Inspection Council for Electrical Installation Contracting (NICEIC) to prove their competency in practical electrical work.
If your chosen electrician is not NICEIC registered or a member of trade bodies like the ECA or NAPIT, it's a worrying sign. Consider moving ahead with other local electricians who can prove their competency through registration with these bodies.
Technical skills are enormously important for electricians but, when hiring, you need to know about the full package. You should find out about customer service quality, communication style, and the value for money they bring to the table. The easiest way to discover these details is through reviews and references.
Unsurprisingly, it's a worrying sign when electricians are unwilling to give you their references. It suggests that previous customers have had negative experiences, or that the electrician is actually inexperienced. In both cases, you might consider hiring a different electrician.
If electrical work goes awry, there's a reasonable chance it could result in property damage or harm to people in the vicinity. This can be both serious and costly, so it's always important to check if electricians hold public liability insurance and employers' liability insurance.
These insurance coverages help make sure you'll be compensated when something goes wrong. If an electrician doesn't have insurance in place, they're leaving themselves (and you) open to harm. In cases like those, it's best to find a different electrician who is more prepared.
Before agreeing to hire an electrician, make sure you get a written quote with a detailed scope of work that lays out all the relevant terms and conditions. You need to know what you're going to receive, how much it's going to cost you, and payment terms covering deposits, cancellations, changes, and any potential surprise costs.
By getting a written quote that includes every detail, you're giving yourself something to point to if there's a dispute with your professional later on. For electricians, this also helps protect them from any customers who might attempt to behave dishonestly.
When getting electrical projects completed, you need to know that it's working properly. If electricians provide guarantees or warranties, and many do, then you know they'll handle flaws or quality issues when they arise during or after the work.
Not all electricians give warranties or guarantees, and terms and conditions can differ considerably. As such, you need to find out everything you can about how the guarantees or warranties work, and what the process is if you need it.
Getting a detailed scope of work and even a written contract is a great idea and gives you protection, but you still need to know what happens if a dispute arises at a later date. Take a moment to ask electricians how they handle disputes before one appears.
For situations like these, it's important to understand any warranties or guarantees you've been offered by electricians ahead of time. Armed with that information, you're in a much better position to navigate disputes fairly and quickly.
Need help with an ongoing disagreement? Read TrustMark's guide on what to do if a project goes wrong.
Whether you're arranging installation work or need help with an electrical emergency, you need to ask about availability. You won't want to wait months for electrical work to be completed, while urgent situations need to be dealt with as quickly as possible.
For emergency electricians, you shouldn't just check whether they're available, but how long it's going to take them to reach your property. If it's going to be a while, you might consider using an alternate emergency electrician who can reach you more quickly.
Competent electricians should take the time to test their work and check it's safe and compliant. If you've gone through the right process and asked the right questions, you should have hired a competent, certified electrician – but they can still make mistakes.
For peace of mind going forward, make sure to ask your electrician if they complete checks after finishing the work. If that's not part of their normal process, it's a sign that they're not overly concerned with the safety and wellbeing of their clients.