Yates & Suddell

15-19 Minden Parade, Bury, BL9 0QG Directions

   Now closed Open today 09:00 - 17:30

Business overview

There's more to Y&S than meets the eye....

Opticians, Contact Lens Practitioners and Hearing Aid Audiologists

Photos

Image 2 of Yates & Suddell

Products & Services

Spectacles

Sunglasses

Eye Tests

Designer Frames

Contact Lenses

bifocal lenses

children's eye tests

coloured lenses

dispensing opticians

eye care vouchers

eye laser surgery

eyewear

eyewear repairs

glaucoma screening

photosensitive lenses

retinal photography

tinted lenses

varifocal lenses

bifocal contact lenses

multifocal contact lenses

toric contact lenses

contact lenses for astigmatism

free contact lens assessments

nhs eye tests

Reviews

The best of service.,Eyes Right

5
It was very easy to make an appointment. The staff at the front desk are very welcoming and then I saw Alison who was very professional, all aspects were clearly explained and the examination was very thorough. An enjoyable experience I would never go anywhere else.
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Wouldn't recommend

2
Too many staff in the Bury branch but not many engage with customers. The old lady who handle direct debit is not smiling or friendly at all. She just stared at my daughter and I as if we were aliens. Also they take money off you for your contact lenses 3 months in advance, which I don't like.
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Poor service and no accountability

1
After 10 years as a loyal customer Keith and Martin (Bury branch) let themselves and the company down through their shocking service. It took them 4 retests (over little more than a year) to finally give me the correct prescription - that speaks volumes in itself. It took some persuading but eventually Martin agreed to take responsibility for their mistakes and my significant inconvenience and agreed to remake the glasses to the correct prescription, at their expense. Or so I thought - until I was hounded by a debt agency. I tried to speak to Keith several times directly but he didn't even have the courtesy to return my calls. So overall the "excellent" customer service they boast about on their website may be so in other branches but from my recent experience the Bury store do not value their customers at all, or take responsibility for the quality of their own service. Very disappointing indeed.
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Excellent!

5
Kept to appointment time, service was excellent. Staff extremely polite. Would highly recommend!
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