Worcester Trade Frames Ltd

Unit 18 Worcester Trade Park, Sherriff St, Worcester, WR4 9AB Directions

Tel 01905 20555

Business overview

"The one stop shop for all your glazing needs"

Worcester Trade Frames is a privately owned company that specialises in the supply of high quality fenestration products across a wide range of industry sectors. We are 100% committed to customer satisfaction and this has been a molding factor for the business as a whole since day one.

5 Point Checking Procedure: We understand the importance of getting things right first time for our customer and more importantly the cost implications involved of having to go back on jobs when mistakes are made. This is why we have designed and implemented a 5 point checking procedure to ensure that our customers get exactly what they order, in full, first time, every time. The procedure is as below:

1. Check signed order against the FRAME acknowledgement.

2. Check signed order against the GLASS acknowledgement.

3. Check signed order against actual FRAMES on goods in.

4. Check signed order against actual GLASS on good in.

5. Check full job list for all parts on dispatch to customer.

Photos

Image of Worcester Trade Frames Ltd

Products & Services

aluminium doors

casement windows

conservatories

conservatory repairs

door & window fittings

door fitting

door repairs

double glazed porches

double glazed windows

double glazing installers

double glazing materials

double glazing repair

edwardian windows

external doors

folding doors

front door installation

glass suppliers

glaziers

industrial door manufacturers

internal doors

leaded lights & windows

patio doors

porch doors

replacement doors

replacement windows

rooflights & skylights

sash window repairs

sash windows

security doors

sliding doors

toughened glass

upvc doors

upvc windows

victorian windows

window companies

window films

window hardware

window installation

window repairs

window suppliers

Reviews

After sales service is very disappointing

2
Pleased with the whole house window purchase but it's taking months to complete a small mistake on their part and it has made me doubt the sincerity of the company. Full of flannel but no follow through
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Faultless Service - Decent People

5
Having bought windows from many national manufacturers throughout my time in the double glazing industry, I have found that Worcester Trade Frames are without a shadow of a doubt the BEST supplier that I have ever dealt with! BAR NONE! Their approach to supply is refreshingly flexible.. (not a 'computer says no' in sight!!) If they can help, they will! I would highly recommend.
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Couldn't disagree more!! (tewksbury123)

5
I run a small home improvements business based in Claines Worcester, Worcester Trade Frames are my main supplier. I have always found all members of the trade frames team are willing to go above and beyond for me, really easy to deal with, likeable .. the works.. really couldn't ask for more from a double glazing supplier ... I would recommend Worcester trade frames to anyone and everyone.
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This company is a disgrace - go elsewhere

1
Using this company has been a nightmare. Firstly they measured sizes incorrectly so sent wrong size framest, then sent glass with the wrong colour glazing bars, then when correcting this mistake made another one by putting in the wrong size glazing bars and wrong colour door furniture. They did not keep their promises to turn up to fit or telephone when agreed. Would never use them. again.
07 Jul 2015
Hello Tenbury123.
I need to clear something up as your review is both unfair and very unjust.
Can I start by reminding you that you didn't have a contract with Worcester Trade Frames, you had a contract and placed your order through a third party building company who measured your windows and doors and placed the order for your windows and doors to a specification that we subsequently supplied to.
Sadly as you are aware mistakes were made on the order given to us.
At no point have we made any mistakes or not turned up as requested, because we were not and have never been contracted to install any items at your property.
We as a gesture of goodwill to our customer (your chosen builder) agreed to assist with the re-fitting of some incorrect glass as they had no skilled labour available at the time.
By helping out you seem to hold us solely responsible for the errors made.
I hope this clears our position up on this matter.
21 Sep 2015
What you right is untrue. YOUR company measured the openings and got it wrong . The glass YOU supplied was wrong on THREE occasions and is still not right, I would have thought it would have been checked given the previous errors. It is true that the contract is with a third company but I as the customer have been terribly inconvenienced by your shoddy service and workmanship. I stand by my comments.
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No problems

4
Had two windows and patio doors put into cottage. Came and did it in a day; no fuss, bother or mess. Friendly staff and no problems. Would recommend.
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